CONDITIONS OF SALE

Contents:
1. Ordering
2. Delivery
3. Resale
4. Payment and Security
5. Prices
6. Cancellations and Returns
7. Cookies
8. VAT Queries

Address for any returns or comments:
Mambo Mail Order
8 Post Office Road
Bournemouth
Dorset
BH1 1BA

At Mambo, we pride ourselves on delivering quality clothing to your door and delivering excellent customer service every time.
We Believe in Excellent Service
We believe our Mail Order team is one of the best around. They work hard to answer your calls and queries, they lovingly pick and pack your parcels and they send them out of the door with the care and attention they'd give to their nearest and dearest. If our service has rocked your world, or if you aren't 100% happy, call our team straight away on 01202 551 179 email orders@mambo.co
We aim to provide high quality service and all feedback helps us to improve each time.
We hope your experience on our website is a happy one. We beaver for 48hr delivery or 3pm Thursday for 24hr if you need your Mambo products before the weekend. 24 and 48 hour delivery is unfortunately not available for all areas of the UK. To see a full list of postcodes covered by 24 and 48 hour delivery, or to see more information on our delivery options, please click here.
1. Ordering
Before you can place an order, you will need to register and then log in. Everyone is allowed one customer account, but you have to be 18 or over to do so. By signing up to our website, you agree to give:

Your real name
Your e-mail address
Your billing address
If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched.
If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible.
2. Delivery
We have a variety of delivery options for customers in the UK.
Our Next Day (£6.95) and 48 hour (£4.95) options will be sent via courier. They will be delivered between 8am and 8pm and will require a signature. If you should miss our courier, they will leave a card with a number that can be called to arrange redelivery for a different day. If you choose 24hr or 48hr delivery, your items will not be delivered on Saturday or Sunday; you must order before 3pm on Wednesday for 48hr delivery or 3pm Thursday for 24hr if you need your Mambo products before the weekend. 24 and 48 hour delivery is unfortunately not available for all areas of the UK. To see a full list of postcodes covered by 24 and 48 hour delivery, or to see more information on our delivery options, please click here.
Standard delivery (£3.95) - If you select this option, parcels weighing less than 2kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (over 2kg), we will use a courier, which will require a signature upon delivery.
Delivery outside of the UK – Delivery charges will depend upon the destination and weight of the order.
Events beyond our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.
The Contract
The contract between you and us is legally binding. Your order constitutes an offer to us to buy a product. This does not affect your statutory rights. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.
Ownership of the products will only pass to you when we have received full payment.
A person who is not party to the contract shall not have any rights under or in connection with it.
3. Resale
By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.
4. Payment and Security
We do not hold your credit card data. You do not enter any credit card data into the Mambo site. When you come to pay for your products you leave our site and your payment is processed through SmartPay's secure server.
We accept Visa, Mastercard, Electron, Maestro and Visa Electron through SmartPay.
You can also telephone your order to us; call +44 (0)1202 551 179 to chat to our Mail Order team.
You can also send postal orders to our mail order team with a cheque, providing that it is drawn on a UK sterling bank account. Unfortunately, we cannot take foreign cheques. You can also send a postal order made to UK sterling, payable to Mambo Artists Ltd. Please do not post credit card details to us. We will happily take your order over the phone.
You can contact Mail Order Monday-Friday 9am-6pm, Saturday 9am-5pm and Sunday 10am-4pm. They will also be able to help you with any advice or help you may need with any Mambo products. Alternatively, please e-mail your queries, problems or questions to orders@mambo.co
5. Prices
Our prices, as stated on our website, are in pound sterling (£) and include VAT at 20%. You will be charged in pounds sterling even if you don't live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions held in our high street stores may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability and may end before originally advertised.
6. Cancellations and Returns
We aim to dispatch orders within one working day, so if you want to cancel an order without incurring a cost, you will need to do it before your order is dispatched. If you do cancel an order, please call us on +44 (0) 1202 551 179 and let us know during office hours, or via e-mail to orders@mambo.co. If you would like to change anything about an order we would recommend that, in the first instance, you give us a call on +44 (0) 1202 551 179 or e-mail orders@mambo.co to avoid having to pay for delivery again.
Returns need to reach us within 14 working days from the day after the item was received. Please enclose a note giving your name, address, phone number and order number, explaining why you are sending it back; we will then be able to refund you within 30 days of receiving a cancellation notice. If you are returning the items because you have changed your mind, you will have to pay the costs for returns.
Returns address: Mambo, 8 Post Office Road, Bournemouth, Dorset, BH1 1BA
In the event of a damaged parcel
We're very sorry if the Mambo item/s you looked forward to receiving arrives damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If you send these products back to us within 14 working days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights. It may be possible for you to return these goods to a Mambo shop; to find out if this is possible, please call (01202) 551 179. This applies to the UK only.
7. Cookies
Not fresh, handmade baked goods. The cookies we use on this site will only be temporary session cookies, which won't hold any customer information.
By use of this website you agree to our use of the above cookies. If you wish to opt out of their use please email orders@mambo.co or we would be happy to receive your order by phone.
8. VAT Queries
Delivery costs will be added to your order and the final total will include VAT calculated on your products and the cost of delivery. For all orders being delivered to an address in the UK or any other member state of the European Union (EU), your final total will include VAT at 20%. For orders delivered outside the EU, VAT will be deducted from your total product value at the final part of your checkout process. For those outside the EU, authorities in your country may impose their own duties or taxes on incoming parcels. We are not responsible for any such charges.